Frequently Asked Questions
We’ve compiled answers to some frequently asked questions to help you navigate the upgrades process smoothly. If you need further assistance, reach out to us at upgrades@stronach.com.au or contact Victoria on 0402 818 080. Let’s get your home customised just right!
Unfortunately, our builder can’t accommodate this level of customisation. The packages are designed to integrate seamlessly, but we’re happy to help you choose the best option from what’s available.
Our team needs time to compile, source, and order hundreds of elements for everyone’s upgrades. The October 31, 2025 deadline ensures all documentation is in order so everything will be built as specified and will be delivered successfully without delays.
No, payment is only due at settlement, so you can focus on your selections without worry.
No, no additional deposit is needed – we’re keeping it simple.
Yes, definitely. Contact Victoria in our showroom on 0402 818 080 or victoria@stronach.com.au to arrange a viewing – it’s a great way to decide.
The portal lets you edit choices by navigating back and forth, or save a draft for later. But once you submit, it’s final, so we encourage that you review carefully before hitting the ‘submit’ button.
A legal document is generated and sent to you via DocuSign for signing.
- For multiple signatories, provide unique emails; the system handles sequencing automatically. Reach out if you need support!
Electricity is set with Origin due to the building’s embedded network. However, you have the option to choose your telecommunications provider.
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